LIGHT-IN-THE-BOX REVIEWS

Nice site. I usually purchase in websites from china like lightinthebox, comdress, milanoo and so on. The price is awesome!

They say that custom made dresses are not returnable. They do not write that all dresses are custom made. The confusion happens when you do not ask for customized measurements and they still consider the dress to be custom made. The dresses are made with cheap materials. ALL dresses are not returnable. Colors are not at all as they appear in their color chart.

Pros

Cons

Dear Customers,
Please accept our most sincere apologies for all the inconvenience experienced while shopping at LightInTheBox.com. Thank you for your feedback.
I would like to invite all customers with pending issues to please post their order numbers so that we can properly track and offer solutions to your problems. You may also contact our Customer Service team by logging into our system and submitting a ticket. Please follow this link to read more about how to contact Customer Service: http://www.lightinthebox.com/knowledge-base/c5/a2746.html
Regards,
LightInTheBox.com

SCAM SCAM SCAM!!! Do not buy anything from this store. I ordered a dress from this store only to receive a defective dress that is not in the correct color. They don`t own the patterns which is obvious because the arm holes are not aligned and not big enough to fit over my slender frame. They will give you the run around when you ask for a return. Giving an address that they never receive mail at. If you value your money do not order anything from Light in the Box.

Pros

Cons

This is one of the worst companies I have ever order with. They steal your money and give you the worst items ever. The item either doesn`t fit...Ever!!!! Or it`s sooo fake that you would rather give to your dog to play with than use. I order a dress and a pair of shoes from them for a really good price of 200 dollars thinking I had just scored the best deal ever but when I saw the delivery time I realized it would never make it for my event. Feeling sick but knowing it was pointless to order a dress that I couldn`t wear I decided to cancel. Then that’s when everything went downhill. Why couldn`t canceling a dress and shoes be easy? They said it was because I paid for a `customized dress`.

Pros

Cons

I bough a 100.OO USD phone with them. Beside being complicate to use, I could not charge it after 5 months of services. Which means I had to buy another one in Switzerland when I was traveling. Sooo Not good.
I asked the customer service about waranty, and had a very polite answer telling me NO. That`s was a Chinese talk.
My advise is: DO NOT BUY ANYTHING FROM THEM. If you need a warranty on it you WILL LOSE YOUR MONEY.
What is good to have a fast service, if your device won`t work after 5 months.
Here is their answer: -->
Dear customer
We are so sorry for our policy
Please kindly forgive us
Sincerely

Pros

Cons

Oh My.. Where to Begin? TERRIBLE, TERRIBLE site.. I am a HUGE daily deal site seeker and lover..was super stoked to have found lightinthebox.com I purchased a MP3 player.. First of all, it took almost a month and half to get here..and then when it did..it doesnt work, it`s cheap and horrible..and the serv they provide is even worse..Not heard back since..Have wrote reviews about my exp and they keep deleting..do yourself a favor, buy in the good ole USA

Pros

Cons

BROWSING THEIR WEBSITE I CAME ACROSS SOMETHING I LIKE . . . SO BEFORE PLACING THE ORDER I WANTED TO CONFIRM DELIVERY BEFORE CHRISTMAS . . . THEY HAVE NO PHONE NUMBER (SHOULD HAVE BEEN A SIGN) SO I STARTED A LIVE CHAT . . . THE GUY TOLD ME THAT IF I ORDER BEFORE THE 18TH DELIVERY IS BETWEEN THE 21ST AND 23RD . . . TODAY IS THE 22ND . . . I CALL DHL GAVE THEM THE TRACKING # AND THEY TOLD ME MY PACKAGE WAS JUST PICKED UP FOR DELIVERY ON THE 21ST AND ITS NOT SCHEDULE TO BE TO ME NOT UNTIL THE 24TH . . . NOW NO ONE CONTACTED ME FROM LIGHTINTHEBOX . . . WHEN I STARTED THE LIVE CHAT TODAY I`M BEING TOLD I WAS TOLD WRONG INFORMATION . . . NOW REMIND YOU I BEEN DOING THE LIVE CHAT SINCE THE 20TH AND

Pros

Cons

this retailer sold me a counterfeit Wii. This was confirmed today by Nintendo. The retailer will not stand by the issue. This has now been referred to the Federal Trade Commission. AVOID THIS RETAILER AT ALL COST.

Pros

Cons

Dear customers,
On behalf of LightInTheBox.com I`d like to sincerely apologize for any inconvenience caused.
We are committed to resolving customer service issues, and I invite anyone with outstanding problems or complaints to write me at: Contact@lightinthebox.com
Please provide any helpful details, including: order number, product name, date purchased and the E-mail you used to register on our website.
If you have any questions, comments or suggestions please don`t hesitate to get in touch.
Thank you for your time and understanding.
Best wishes,
James
Lightinthebox.com

Light In The Box Really Sucks!!! These people are scam artist! Some one needs to cut their little dicks off for stealing honest working Americans money. I feel so sorry for the person that lost $500.00. I ordered a dress and have yet to receive it. It has been almost a month now and to make it so bad!!!! You cant even contact them. Don`t do any business with this company. I guess this company has went from sending people the wrong merchandise to not sending anything at all! Don`t order nothing from them. This company is cursed!!!

i ordered from this company on the 7th, it is now the 23 and my order STILL HAS NOT SHIPPED!!! i have tried contacting them about getting my money back, and they keep pushing back my shipping date and tell me if they dont get it shipped by X date my money will be refunded!! IT STILL HAS NOT HAPPENED!!! on top of that i tried to get a phone number from this company to call them and THEY DO NOT contact their customers by phone....what the hell is that??? this is very suspicious to me. i finally got a hold of someone through the live service thing and was told my order was packaged on the 20th and `going` to ship today or tomorrow...im not holding my breath and im now out almost $500.00!

Pros

Cons

Dear customer,
On behalf of LightInTheBox.com, we apologize for the unpleasant experiences and the late reply. We are extremely concerned to read your comments. We would like to know more details so we can address this issue.
You can reach me at CustomerCare@lightinthebox.com with your order number and contact information and we will assist you very soon.
Best regards,
Wei Jin
LightInTheBox.com

Pros

Terrible experience. The dress I received is nothing like what was pictured; the picture showed a stretch satin dress with beading. I received a dress with a non-stretch satin with a tacky lace overlay and sequins. There was a tear in the skirt area. Contacting the company is not possible as they are in China and list no phone numbers. The website has a live chat option that is only for pre-sales questions and cannot direct to a further source of communication. Sending emails grants you a generic macro-ed email response that has nothing to do with what you have asked/stated. Terrible experience.

Pros

Cons

These 5 star reviews MUST be fake. I ordered some speakers of their website. I chose the fastest method of shipment and therefore paid the most. It was supposed to be 3 days, it tooks over 3 weeks! When the products showed up 2 of 3 of them were already broken! I didnt expect to much in quality considering the price but they were broken upon arrival! I asked for a reshipment and they said sure no problem. Nothing showed up. I talk to their `online chat` where they just shrugged me off saying it was on its way (2 months later) I talked to them again and the girl said she had to go and gave me to another guy who directed me to another website. The price is NOT WORTH it to order from this comp

Pros

Cons

These guys are definitely scammers!
Its about a month now since I ordered and
paid for my stuff.
After 15 days of my order when I asked them about it, they
told me that one of the items is not available and they`re gonna refund me the
money.
I got a refund by PayPal for the item in a couple of days after
that.
Now after 10 more days I asked them about the shipment, they told me that
Another item is not available no more.
Since PayPal gives me a 45 days of gap
to open a dispute, those SOBs are trying to stall so I couldn`t open a dispute
and temporarily suspend their PayPal account.
Hell, I`m willing to go to VISA,
MASTERCARD and all those other Bozo`s who certified them!
If you guys w

Pros

Cons