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SMARTHOME REVIEWS

SmartHome Since our first catalog was mailed out in 1992, our goal at Smarthome has been to offer homeowners and contractors the widest selection of affordable electronic home improvement and home automation products possible. Over the years, Smarthome has grown from a distributor of technical products to one of the world's largest home automation retailers, becoming a single, easy-to-use source for thousands of affordable lighting, security, and home entertainment products that the average do-it-yourselfer can safely install.

A SmartLabs, Inc. company, Smarthome distributes SmartLabs' proprietary lighting design products, including a full line of lighting and appliance automation products enabled with INSTEON™ (patent pending) technology. INSTEON is a powerful, wireless home-control networking technology that simply, affordably and reliably integrates systems in the home for improved comfort, safety, convenience and value. From starter kits to keypads to dimmers to computer interfaces, INSTEON-compatible products are affordable, easy-to-program devices that communicate over your home's existing wiring AND over radio-frequency signals, a dual-mesh system that significantly increases signal reliability.

Sign up for the weekly email to receive information on new products, tips on buying and installing, and exclusive deals. Have questions? Smarthome's customer service and trained technical support team is available seven days a week to answer questions, to help with purchase decisions, and to aid in installation problems.
 

Deal Price 2.00/5.00
Product Description Accuracy 1.00/5.00
Order Delivery/Fulfillment 3.00/5.00
Shipping & Handling Cost 2.00/5.00
Ordering Process 1.00/5.00
Customer Support 1.00/5.00
Overal store rating 1.67/5.00
 

Read SmartHome Reviews (1):

Deal Price
Product Description Accuracy
Order Delivery/Fulfillment
Shipping & Handling Cost
Ordering Process
Customer Support
 
By James on October 29 2009,18:28Was this review useful? Yes No

We recently ordered over $300 products from Smarthome.com which, as it turned out, we could not use. (It is sometimes hard to know if the products are right when you shop online!) We called to return the unopened products and were told that because it had been slightly longer than 30 days (11 to be exact), we would not be able to return, exchange or get a store credit. The customer service dept does NOT seem to be AT ALL interested in accomodating their customers and I would recommend that future customers be wary when shopping on this site!

Cons

Bad customer service

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